Managed Services

SLA-backed support and optimisation for live systems. You focus on the business; we keep it running.

When it fits

Managed Services is the right model when a system is live and needs to stay that way:

• Post-implementation support for Salesforce, Oracle, Synerise, or Creatio
• No internal maintenance team — or one that should be working on roadmap, not tickets
• Compliance or business requirements that demand guaranteed SLAs and response times

What’s included

• Monitoring & alerting — we see issues before your users do
• Helpdesk — tier 1–3 support with defined escalation paths
• Patch management — updates and upgrades planned, tested, and applied
• Performance optimisation — continuous tuning, not just firefighting
• Reporting — full transparency on tickets, SLAs, and system health

How an engagement starts

1. Audit — we review the current system state, documentation, and known issues
2. SLA design — service levels matched to business criticality, agreed in writing
3. Transition — knowledge transfer from your current team or vendor
4. Steady state — ongoing operations with monthly service reviews

Why RITS

Managed Services is where our platform depth pays off daily. The consultants supporting your system are the same profile of experts who implement these platforms — not a separate, junior support bench.