Engagement model
We answer for the service level, not just for being present
We take full responsibility for running and maintaining selected IT functions or systems under clear SLAs. You focus on the core business.
- 600+
- technology experts
- 11
- years on the market
- 12
- industries served
What it is
Stability and predictability, without committing your own resources
RITS takes over running and maintaining specific IT functions or systems under defined service levels (SLA). You gain stability and predictability without committing your own resources.
- Full RITS ownership of operation under an SLA
- Predictable costs and service levels
- Your own team freed up for strategic work
- Scalability as the company grows
When to choose
When to choose it
You want to hand off running a non-core function and account for it predictably. We define the exact scope together.
Maintenance
Keeping systems running after go-live, under agreed service levels.
Infrastructure
Day-to-day operation of the infrastructure your systems depend on.
Support
Handling incoming issues so your own team stays on strategic work.
AI option
AI as a tool that speeds up the work
Agents can take over part of the repetitive operational work; RITS remains responsible for quality and meeting the SLA. It's a delivery tool - separate from the AI Adoption service.
See AI adoptionHow it works
From agreed service levels to operation you stop worrying about
Four stages - the scope and the service levels are agreed before we take anything over.
- Phase 1
Scope and SLA
before startWe define together which functions we take over and at what service levels.
- Functions and boundaries of the service agreed
- Service levels and reporting written into the SLA
- Phase 2
Transition
agreed windowWe take over operation - knowledge, access and the runbooks that go with it.
- Knowledge and access handed over in a planned window
- Your team stays available, but stops being the owner
- Phase 3
Operation
ongoingRITS runs and maintains the function under the agreed SLA.
- Full RITS ownership of operation
- Predictable costs and service levels
- Phase 4
Review and scale
as you growWe adjust the service as the company grows.
- Service levels reviewed against reality
- Scope scaled up or down with the business
Common questions
Questions about this model?
How is this different from plain IT outsourcing?
We answer for the result and the service level (SLA), not just for providing resources.
Which functions does it cover?
System maintenance, infrastructure and support, among others - we define the scope together.
Does the service scale with the company?
Yes, we adjust it as you grow.
Didn't answer your question? Talk to us
Proof
Why RITS
Next step
Tell us which function to take over
Predictable SLAs and less operational load on your side - we answer for the service level, not just for a team being present.