Roles
One hundred and fourteen roles, one problem in common
In each of them part of the day goes on work nobody planned for: retyping, searching, reconciling versions. We show what can be taken off the desk and what stays a human decision.
Catalogue
Roles by area
Each entry describes one role, not a list of tool features. It starts with the questions we would ask at a first meeting. It shows the tasks that can be taken off the desk, each with a human approval point. It ends with what changes across the company, not only at that one desk.
Sales + Marketing
- Bid and tender specialist
- SDR / lead generation specialist
- Account executive / key account
- Sales operations specialist
- Order management specialist
- Account manager
- Pricing specialist
- Sales consultant
- Partner manager
- Content marketing specialist
- SEO specialist
- Paid media specialist
- Social media specialist
- Marketing automation specialist
- Communications / PR specialist
- Product content specialist
- Marketing analyst
- Event manager
Finance and accounting + Procurement
- Accounts payable / receivable specialist
- Financial controller
- Data analyst / reporting
- Accountant
- Collections specialist
- Financial analyst / FP&A
- Tax specialist
- Fixed assets specialist
- Cost controller
- Accounting team lead
- Procurement specialist
- Category buyer
- Supply planner
- Supply chain specialist
- Supplier quality specialist
- Customs specialist
- Purchasing contract specialist
HR + Customer service + Administration
- Recruiter
- HR specialist
- Payroll specialist
- HR business partner
- Onboarding specialist
- Learning and development specialist
- Health and safety specialist
- Employer branding specialist
- HR administration specialist
- Customer service specialist
- Contact centre agent
- Complaints specialist
- Customer service team lead
- Returns specialist
- Retention specialist
- Service quality specialist
- Office administration specialist
- Facility specialist
- Records management specialist
- Travel coordinator
- Indirect procurement specialist
Production + Quality and maintenance + Logistics
- Production planner
- Shift supervisor
- Manufacturing engineer
- Capacity planner
- Production documentation specialist
- Line leader
- New product introduction specialist
- Quality specialist
- Maintenance specialist
- Internal auditor
- Quality complaints specialist
- Metrology specialist
- Shutdown planner
- Freight dispatcher
- Warehouse manager
- Freight settlement specialist
- Dock scheduling specialist
- Route planner
- Sensitive shipments coordinator
- Stock count specialist
- Packaging and labelling specialist
- Fleet coordinator
Legal and compliance + IT and delivery
- In-house counsel
- Compliance specialist
- Data protection officer
- Risk specialist
- Public procurement specialist
- Corporate insurance specialist
- AML / KYC specialist
- IT support L1 / L2
- Tester / QA engineer
- Business analyst
- Project manager
- Software developer
- DevOps / platform engineer
- Identity and access specialist
- Solution architect
- Scrum master
- Data engineer
- IT security specialist
- Systems administrator
- Software asset manager
Projects + Industry roles
- PMO specialist
- Project coordinator
- Change management specialist
- Business intelligence specialist
- Claims adjuster
- Underwriter
- Credit analyst
- Patient coordinator
- Laboratory coordinator
- Category manager
- Marketplace specialist
- Quantity surveyor
- Site manager
- Subcontractor settlement specialist
- Property manager
- Building utility settlement specialist
Next step
Cannot see your role here?
We have described the ones we are asked about most often. If yours is missing, tell us what that person's day looks like - we will say what can be taken off it.